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Communication manifesto

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Historically my responses to inquiries has ebbed and flowed. Sometimes my inbox would pileup for a month before many people would get responses. This manifesto is my contract to the world to improve my communication response time. Before contacting me I suggest you read this manifesto and a couple of essays about email.

Here is my commitment to response time going forward:

Short form:
- @Twitter*, SMS, @GitHub, IM, etc.
- Response within 24 hours.
- Must be less then 250 characters.
- Preferred method of contact.

Long form:
- Email, @Facebook, snail mail etc.
- Response within 48 hours.
- Generally longer then 250 characters.
- Keep it short and to the point.

Voice:
- Phone calls, voicemail, @skype voice, etc
- Callback within 24 hours.
- You must leave a voicemail.
- I don't like phones so you should consider the above options first.

What if I miss my deadline? If it is important ping me immediately after the time lapses else restart the clock and wait one more cycle before pinging me. Maintain the same method of contact so important information stays organized and does not get misplaced. Feel free to also remind me of this communication commitment to you.

And finally ... my contact information page. :)

*Twitter is my preferred form of communication because of it's brevity and easy access.
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Comments

  1. GTThursday, May 27, 2010

    I think the long-form response time should actually be longer. It would encourage people to use the short-form.

    And what category does this comment or google group messages fall under?

    ReplyDelete
  2. Abraham WilliamsFriday, May 28, 2010

    @Greg: Good point. I should increase long form some.

    Blog comments are short form and Google Group messages are almost always emails for me so long form.

    ReplyDelete

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